The position will be based at the EFL’s Head Office and will report to Metering Coordinator Central.

Key Responsibilities:

• Removal of customer from meter reading schedules and change of code to Prepayment on Gentrack
• Configure the appropriate tariff for the new prepayment meter customers by calculating the average monthly energy use for the previous three months during post-paid and allocating the appropriate tariff
• Interface with customers and Vodafone and Digicel Prepayment vending – dealing with customer complaints and liaising with field staff on attending to customer
• Process meter change forms and coordinate the input of prepayment meter numbers to the appropriate customer to allow the customer to purchase electricity tokens.
• Complete documentation of Prepayment Meter
• Assist in the implementation of any new system process for the Prepayment process.
• Initiate Blocking of customer purchase due to non-payment of outstanding post-paid
• Run sales, sales recovery and installation statistic reports
• Monitor and analyze monthly customer transactions to identify pilferage cases and calculate amount to be paid for pilferage cases. Carry out sales recovery calculation.
• Ensure that the Vodafone and Digicel Prepayment vending system and Syntel prepayment system is fully functional at all times.
• Carry out customer visitation and awareness campaigns.
• Be responsible of all sales recovery file storage and record keeping
• Generate monthly reports
• Carry out any other delegated duties assigned by Unit Leader Technical Services

Key Requirements:

• The candidate must have a Degree in Accounting / Information Systems or a Diploma in Business Studies/Information Technology from a recognized tertiary institution with a minimum of three (3) years experience in a similar role.
• Experience with Prepayment system would be advantageous.
• A valid Group 2 (not provisional) driver’s license would be of advantage.