The positions will be based at the Energy Fiji Limited’s Nadi Office and will report to the Team Leader Customer Service West.

Key Responsibilities:

• Identify and handle customer enquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint.
• Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection.
• Work effectively in a multi-disciplinary team environment where work priorities and demands are constantly changing.
• Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry.
• Handle new installation applications and check that all the documentations are in order for processing and advise customer accordingly;
• Ensure compliance to policies, processes and procedures in relation to other services provided by EFL;
• Educate the customer about the organisation’s products and services and direct them towards available resources for self-help;
• Complete necessary documentation to manage customer complaints, issues and subsequent solutions;
• Enter customer data and other relevant information into EFL database accurately as required;
• Maintain confidentiality of the organisation’s customer data base;
• Relieve at other sections within the SBA, such as cashiers when the need arises.
• Attend and follow up on customer inquiries in respect to Prepaid meters;
• Suggest Customer Care process improvements and participate in Customer Services initiatives for increased effectiveness;
• Carry out awareness in villages and communities.
• Carry out any other duty assigned by the Team Leader and other duties assigned within the SBA.

Key Requirements:

• Diploma in Business Studies/ Front Line Management/ Quality Management/ Commerce/ Hospitality Management; or a Diploma in a similar discipline;
• Experience in Customer Service is essential;
• Comprehensive experience in Gentrack billing system is an added advantage with standard Microsoft application software.

All applications must reach EFL no later than 4:00pm Monday 5^th September, 2022.

All applications will not be acknowledged and only shortlisted applicants will be contacted regarding an interview. If you have not been contacted by the Energy Fiji Limited, then your application has not been successful and we thank you for your interest in applying.

EFL IS AN EQUAL OPPORTUNITY EMPLOYER