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To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

EFL Scoops Top Fiji Business Excellence Award 2012

December 15, 2013


Heartiest Congratulations to Team EFL! Winning the prestigious Fiji Business Excellence President’s Award in November, 2012 was a major milestone, reflecting in our Team’s ability to be in the league of the World Class Organizations in Fiji.

The Fiji Business Excellence Awards were established to promote business excellence by providing a framework or criteria for assessment based on principles that are similar to those for other awards globally. The National Quality Awards were first established in 1988, eventually becoming the Fiji Business Excellence Awards in 2002. The FBEA Framework was initially based on the Australian Business Excellence Framework which is comparable with similar frameworks internationally, including the Quality Awards of Japan, Singapore, Thailand and the European Quality Awards.

In 2011, the FBEA Secretariat made the change from the Australian Business Excellence Model to the Malcolm Baldrige Awards model, taken from the Baldrige 2010-2012 Criteria for Performance Excellence.

The vision of the Fiji Business Excellence Awards Secretariat, which has the responsibility for administering the Awards, is to create world-class organisations and to bring a better quality of life for our people. However, this vision goes beyond the competitive performance of organisations to embrace the concept of a collective, national effort to create a clean, safe, fair and prosperous society.