The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the Manager Sales & Revenue Services.

KEY OBJECTIVE
 
To ensure all the bills of active post-pay accounts with meters attached in the billing system are correctly billed and checked every month. To ensure that accurate revenue recorded and invoiced.
To ensure all prepay meter tokens purchased are accurately recorded in the Syntel PPM System and reconciled with the vendors (Agents – Vodafone, Digicel, etc.)
 
Responsible for all active post pay account billing and reconciliation of all prepay meter tokens that are generated through the Syntel Prepay system.
 
SPECIFIC ROLE RESPONSIBILITY
 
Administration & Reporting 

• Daily validate and invoice customers whose meters were read and meter readings have been entered in the billing system;
• Daily assign billing queues to all the three divisions to check and invoice customers for accounts who has a tolerance level outside the billing variance range;
• Assign billing task to billing officers for all the three divisions and follow up to see the entire task assigned, has been successfully completed;
• Quality check on Electronically Transmitting of Customer Bills;
• Quality check and sign off to all the smart meters installed in the billing system;
• Quality check and sign off all the commercial and industrial meters attached to billing system;
• Generate and analyze total postpaid customers billed for the month, billing error report etc;
• Prepare sales recovery for unrecorded meters by applying correct tariff and VAT applicable within respective years of recovery;
• Prepare error report and ensure ratifications by Revenue services, Customer Services or Technical Services;
• Review & charge sales recovery to customer accounts for meter tampered, meter bypass, Faulty meter, meter mismatch and pilferages recovery reports;
• Mitigate risks of frequent billing errors, through investigation, collective data, and sample testing and training teams;
• Process meter change forms and coordinate the input of prepayment meter numbers to the appropriate customer to allow the customer to purchase electricity tokens;
• Generate and send overdue report and unbilled report and escalate to the teams for comments and actions;
• Generate daily bill file to send the bills to print house for printing. Generate e-billing transition for customer to receipt e-bill copy via email;
• Lead project team to ensure customers opt to choose e-billing, customers are registered on e-billing and continues decrease in mail postage;
• Provide monthly reports on customers on e-billing by divisions and by customer category to management.
  Communication
• Liaise with internal and external stakeholders to ensure recoveries are completed and closed off in a timely manner;
• Interface with customers, Vodafone, and Digicel Prepayment vending – dealing with customer complaints and liaising with field staff on attending to customer complaints.
  Billing and Debt Recovery
• Monitor performance of team and ensure processes are in place to ensure the bills generated have the correct tariff rate for different categories of customers;
• Follow up and monitor accounts being estimated more than three months consecutive, escalate this report on a weekly basis and follow-up with Revenue Services team to obtain normal reading;
• Change tariff and carry out test in the system and Monitor tariff report and other pricing plan reports accordingly;
• Identify and conduct billing training and provide report on the training;
• Conduct review of sample customer bills to confirm the accuracy of the bills for all tariff categories;
• Attend to customer complains in regards to bill calculation, Industrial customers and large commercial customer complains. Reactive charge complaints;
• Monitor and manage all sales and billing functions Fiji wide;
• Manage IPP and solar suppliers with contract signing, monthly reconciliation and payment.
  Manage free electricity for EFL accounts;
• Monitor streetlight fixed charges for unmetered streetlights;
• Monitor and manage month end and year-end closing;
• Configure the appropriate tariff for the new prepayment meter customers by calculating the average monthly energy use for the previous three months during post-paid and allocating the appropriate tariff charge;
• Initiate Blocking of customer purchase due to non-payment of outstanding post-paid bill.
  Removal of customer from meter reading schedules and change of code to Prepayment on Gentrack system;
• Configure the appropriate tariff for the new prepayment meter customers by calculating the average monthly energy use for the previous three months during post-paid and allocating the appropriate tariff charge;
• Initiate Blocking of customer purchase due to non-payment of outstanding post-paid bill.
  Process Development
• Plan, Implement and Manage the Business Process Review for billing services department
  Complete documentation of Prepayment Meter Processes;
• Assist in the implementation of any new system process for the Prepayment process.
  Policies & Procedures
• Comply with internal and external organizational policies and procedures.
  Teams & Stakeholders
• Liaise, negotiate and consult with internal and external stakeholders
   Other Duties
  Perform other duties as required by Manager Sales and Revenue Services in accordance with strategic objectives, business plans, workload priorities and performance management plans.

SKILLS & KNOWLEDGE

Analytical skills: ability to analyses data, interpret and visualize trends and make sound conclusions that will be basis of a recover calculation. Be able to trend data and identify aspects of revenue loss.  

Quick learner, investigate, attention to detail ability to understand new concepts in terms of metering system operation, electrical operation and concepts to electricity metering. Be investigative enough to pick up critical information and be able to utilize this information to further strengthen recovery case. Have a keen eye for attention to detail.

Communicate and Influence Effectively A demonstrated ability to; structure messages clearly and succinctly orally and in writing. Focus on gaining a clear understanding of others comments by listening and questioning for clarity. Check that own views have been understood, listen to differing ideas to develop an understanding of the issues.

OTHER KEY COMPETENCIES

PROFESSIONALISM Knowledge of Fiji Electricity Act and Regulations, EFL practices and procedures and ability to apply them. Ability to identify electricity consumption pattern, analyse and formulate opinions, make conclusions for recovery approach. . Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

PLANNING AND ORGANIZING Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when carrying out recovery calculation; monitors and adjusts recovery strategies and actions as necessary; uses time efficiently.

INNOVATION MANAGEMENT Energy Fiji Limited (EFL) is fully committed to fostering an innovation culture, which is stated as one of our core values. EFL is reinventing its approach to adapt to such dynamic business environment by stimulating and unleashing the creative potential of every individual employee at every level to provide innovative solutions to organizational challenges resulting in better customer experience. This can be achieved by developing our people and nurturing them through an embedded innovative culture where they can combine productive resources to develop effective business processes for improved service delivery. The incumbent must foster innovation at its best.

CONFIDENTIALITY

• The Organization requires that you do not either during or after your employment without the EFL’s written consent divulge any information concerning the EFL’s transactions or affairs which may come to your knowledge during or in the course of your employment with the company.

KEY REQUIREMENTS

• Degree in Business Studies/Commerce/Accounting/Economics/Management;
• Knowledge: (courses) e.g., Cert IV in workplace assessment, Customer Services, Billing & Financial;
• Pursing Postgraduate course will be an added advantage;
• Skills: (area of application)
  • Financial Analytical
  • ICT /Computer
  • Communication

  • Interpersonal

• Experience: (Likely experience required) 5 Years hands on experience on Customer Billing in a Utility company.

EFL IS AN EQUAL OPPORTUNITY EMPLOYER