IT TECHNICIAN (CENTRAL)
The position will be based at the Energy Fiji Limited’s Head Office(Suva) and will report to the Unit Leader IT Systems.
Key Objective: Primary responsible for the daily maintenance of IT systems associated equipment.
Key Responsibilities:
- Act as the first point of contact for internal customers to troubleshoot and resolve Level 1 and Level 2 technical faults;
- Provide professional technical phone and remote software, hardware and PC support;
- Record, resolve and support all issues in the Helpdesk ticketing system;
- Assist in the administration and technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments;
- Take ownership of delivering support to issues from end to end, prioritizing and escalating when required;
- Supporting office based infrastructure (Windows Server, Microsoft Exchange, SQL) server using troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure network availability;
- Provide an excellent level of customer service to internal customers, by providing them with appropriate support response and friendly communication in keeping within agreed SLA agreements;
- Testing, implementing, monitoring and tuning IT systems to ensure optimum performance and highlight potential issues;
- Developing technical documentation and reporting as required to prevent future occurrences and to support operational staff;
- Providing after hours’ assistance and support, also part of a weekly rotating on-call roster;
- Predominantly supporting latest versions of Windows Server, Active Directory and Exchange distributions, you'll work on installation and configuration of servers, PC's, and other IT equipment;
- Schedule and coordinate with Information Security & DR Officer. Team leads for more complex external technical support resolutions where problems cannot be solved by you or be resolved in house;
- Manage and maintain internal systems with guidance from Team Leader;
- Compile all Helpdesk related reports and present them to Team Leader Systems Administration on a daily, weekly and monthly basis;
- Ensure compliance to all IT and HSE policies.
Key Requirements:
- Diploma in IT/IS/Computer Science or relevant field with minimum of 3 years of work experience in a similar role/environment;
- IT certifications in relevant fields preferred (CCNA, MCSE, MCTIP);
- Ability to contribute and work effectively as part of a team and work autonomously where required;
- Possess a cheerful and friendly disposition that is maintained under pressure;
- Excellent problem solving skills;
- Excellent Report writing and Documentation Skills;
- Experienced and disciplined desktop support specialist, familiar with complex LAN/WAN, Windows based corporate desktop environments;
- Strong support ethic and a thorough approach to problem and incident management, including a track record of detailed and accurate documentation of calls.