IT TECHNICIAN (CENTRAL)

1 April 2021

The position will be based at the Energy Fiji Limited’s Head Office(Suva) and will report to the Unit Leader IT Systems.

Key Objective: Primary responsible for the daily maintenance of IT systems associated equipment.

Key Responsibilities:

  • Act as the first point of contact for internal customers to troubleshoot and resolve Level 1 and Level 2 technical faults;
  • Provide professional technical phone and remote software, hardware and PC support;
  • Record, resolve and support all issues in the Helpdesk ticketing system;
  • Assist in the administration and technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments;
  • Take ownership of delivering support to issues from end to end, prioritizing and escalating when required;
  • Supporting office based infrastructure (Windows Server, Microsoft Exchange, SQL) server using troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure network availability;
  • Provide an excellent level of customer service to internal customers, by providing them with appropriate support response and friendly communication in keeping within agreed SLA agreements;
  • Testing, implementing, monitoring and tuning IT systems to ensure optimum performance and highlight potential issues;
  • Developing technical documentation and reporting as required to prevent future occurrences and to support operational staff;
  • Providing after hours’ assistance and support, also part of a weekly rotating on-call roster;
  • Predominantly supporting latest versions of Windows Server, Active Directory and Exchange distributions, you'll work on installation and configuration of servers, PC's, and other IT equipment;
  • Schedule and coordinate with Information Security & DR Officer. Team leads for more complex external technical support resolutions where problems cannot be solved by you or be resolved in house;
  • Manage and maintain internal systems with guidance from Team Leader;
  • Compile all Helpdesk related reports and present them to Team Leader Systems Administration on a daily, weekly and monthly basis;
  • Ensure compliance to all IT and HSE policies.

Key Requirements:

  • Diploma in IT/IS/Computer Science or relevant field with minimum of 3 years of work experience in a similar role/environment;
  • IT certifications in relevant fields preferred (CCNA, MCSE, MCTIP);
  • Ability to contribute and work effectively as part of a team and work autonomously where required;
  • Possess a cheerful and friendly disposition that is maintained under pressure;
  • Excellent problem solving skills;
  • Excellent Report writing and Documentation Skills;
  • Experienced and disciplined desktop support specialist, familiar with complex LAN/WAN, Windows based corporate desktop environments;
  • Strong support ethic and a thorough approach to problem and incident management, including a track record of detailed and accurate documentation of calls.

 

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