29 November 2019

The position will be based at the EFL’s Head Office in Suva and will report to the Team Leader Revenue Services.

Key Responsibilities:

  • Input and validate Meter reading data on a daily basis;
  • Will populate data for the daily update of the Meter Control Sheet;
  • Carry out meter reading and disconnection error enquiries from Billing Services section and/or customers;
  • Run and print CFI report and monitor implementation by the Meter readers and update system accordingly;
  • Deliver bills pull out for selected and other corporate clients;
  • Organize disconnection of dishonored cheques and update system accordingly;
  • Attend to .Reconnection Service orders and close SOA promptly and on daily basis;
  • Liaise with Contact Centre on over 24 hours reconnection report and ensure no reconnection remains overdue beyond the 24 hours guideline;
  • Update Gen track system customer data base on Meter reader comments of meter status and other related information;
  • Monitor implementation of Meter reading, Disconnection and Reconnection schedule;
  • Attend to enquiries forward by Customer services and Contact center;
  • Populate Revenue Services template for production of Revenue Services reports and other statistical requirements on daily and monthly basis;
  • Organize monthly reports to be submitted to the Team Leader;
  • Ensure all Health and Safety regulations are complied with and risks are identified and mitigated to avoid accidents at the same time;
  • Apart from the duties listed above the RSO will be assigned specific functions relating to either of the following areas within Revenue Services: Reconnections, Billing and Debtors
  • Collect Meter sheets and enter all anomalies on Excel;
  • Any other duties assigned by the Team Leader Revenue Services.

Key Requirements:

  • A Diploma in Business Studies, Accounting or Economics;
  • At least 3 years’ experience in a similar role;
  • Applicants with experience in the Gentrack Billing system will be an advantage;
  • Applications must have sound knowledge in Microsoft applications software.





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