The position will be based at the EFL’s Head Office in Suva and will report to the Team Leader Revenue Services.

Key Responsibilities:

• Input and validate Meter reading data on a daily basis;
• Will populate data for the daily update of the Meter Control Sheet;
• Carry out meter reading and disconnection error enquiries from Billing Services section and/or customers;
• Run and print CFI report and monitor implementation by the Meter readers and update system accordingly;
• Deliver bills pull out for selected and other corporate clients;
• Organize disconnection of dishonored cheques and update system accordingly;
• Attend to .Reconnection Service orders and close SOA promptly and on daily basis;
• Liaise with Contact Centre on over 24 hours reconnection report and ensure no reconnection remains overdue beyond the 24 hours guideline;
• Update Gen track system customer data base on Meter reader comments of meter status and other related information;
• Monitor implementation of Meter reading, Disconnection and Reconnection schedule;
• Attend to enquiries forward by Customer services and Contact center;
• Populate Revenue Services template for production of Revenue Services reports and other statistical requirements on daily and monthly basis;
• Organize monthly reports to be submitted to the Team Leader;
• Ensure all Health and Safety regulations are complied with and risks are identified and mitigated to avoid accidents at the same time;
• Apart from the duties listed above the RSO will be assigned specific functions relating to either of the following areas within Revenue Services: Reconnections, Billing and Debtors
• Collect Meter sheets and enter all anomalies on Excel;
• Any other duties assigned by the Team Leader Revenue Services.

Key Requirements:

• A Diploma in Business Studies, Accounting or Economics;
• At least 3 years’ experience in a similar role;
• Applicants with experience in the Gentrack Billing system will be an advantage;
• Applications must have sound knowledge in Microsoft applications software.