VAC 20/24 - REVENUE SERVICES OFFICER (CENTRAL)
The position will be based at the Energy Fiji Limited’s Head, Office and will report to the Team Leader Revenue Services (Central).
Key Responsibilities:
- Run and print CFI report and monitor implementation by the Meter readers and update system accordingly;
- Do Data Entry; work on billing Queues, work on overdue and unbilled reports;
- Compiling daily reconnection report and attending to Reconnection Service orders and close SOA promptly and on daily basis;
- Liaise with Contact Centre on over 24 hours reconnection report and ensure no reconnection remains overdue beyond the 24 hours guideline;
- Update Billing system- customer database on Meter reader comments of meter status and other related information such as RCM and disconnection fees;
- Organize disconnection of dishonored cheques and update system accordingly;
- Monitor implementation of Meter reading, Disconnection and Reconnection schedule;
- Bill Audit – Random Check at least 10 installations to ensure all books are billed daily and highlight any books not billed;
- Process all Streetlight billing every month end assist in all queries and general billing enquiries through Customer Services Inbox;
- Work on meter change CMF received from other respective departments;
- Will populate data for the daily update NO Read Report and action comments;
- Populate Revenue Services meter reading template on daily and monthly basis;
- Organize monthly reports to be submitted to the Team Leader;
- Carry out data integrity and reconciliation analysis for all solar/IPP customers monthly and provide monthly report for FMIS reporting and EFL management;
- Create and maintain vendor folders for all solar suppliers. The folders should contain full updated information such as approved load by EFL, solar connected capacity, generating Licenses, etc.;
- Assist to follow up and maintain legal contract between all new and existing solar customers and EFL upon expiry and new solar customers;
- Provide export reading and export consumption to solar suppliers to prepare monthly solar export units invoice;
- Follow up on monthly invoices from all solar and IPP customers and reconcile with our monthly solar import data;
- Reconcile all IPP and solar customers export consumption and prepare requisition for payment;
- Follow up with finance and update customer once payment is ready for collection or get payment deposited to vendor’s bank account and send payment receipts;
- Provide monthly accrued amount to Finance, liaise with for solar payments;
- Provide monthly report for management on growing solar customers;
- Attend all queries by suppliers or management in relation to IPP and solar export;
- Process free electricity for all EFL accounts.
Key Requirements:
- A Degree in Business Studies, Accounting/Economics or Diploma in Business Studies, Accounting/Economics from a recognized tertiary institute;
- At least 3 years’ experience in a similar role;
- Must have experience in the Billing system and standard Microsoft applications software.
EFL IS AN EQUAL OPPORTUNITY EMPLOYER