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To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Restoration of Power Supply to Nawaicoba, Nadi

March 24, 2016

The Energy Fiji Limited (EFL) acknowledges complaints received from customers residing in the Nawaicoba (Nadi) area regarding delays in the restoration of power supply following Tropical Cyclone Winston.

The EFL advises our valued customers that the damage caused by TC Winston to the electricity network is immense. Since Saturday 21st February, 2016 EFL teams together with numerous contractors have been working around the clock to repair high voltage transmission lines, sub-transmission lines and distribution power lines. Our resources are currently spread around Vitilevu and Ovalau as we work on multiple fronts to get supply restored to ALL our customers.

There will be areas which will have their power restored later than others as we focus on getting supply restored to major hospitals, water supply installations, commercials areas, industries, etc.

We have teams that are currently working in Nawaicoba with a view to complete the restoration of power supply in the area by the end of this week.

FEA sincerely appreciates the understanding of our valued customers in Nawaicoba and thank them for their patience.

Please call the EFL Contact Centre on 132333 for any further information on this matter.

Hasmukh Patel

Chief Executive Officer