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Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Take the Survey

FAQ’s

Home » Help and Support » FAQ’s
What is EFL’s Office Hours?

Our Office Hours:

Mon-Thur (8:00am-4:30pm)
Fri (8:00am-4:00pm)

What is EFL’s Cashier Opening Hours?

Cashier Hours:

Mon-Thur (8:00am-3:30pm)
Fri (8:00am-3:00pm)

Why am I getting high bill for this month?

Please fill in your query details on the Service Request Form and a Customer Service Representative will assist you.

Can I change my Postal Address?

Yes. Download a Change of Address Form from the Form Downloads, fill in the form and visit any of our Customer Care Centres with a Photo ID and verification of signature or you can send us a Service Request Form online and a Customer Service Representative will assist you.

Can I still pay my bill after hours?

Yes, you can at any Agency listed in the pay in person location on Payment Options. Note that opening hours will vary according to their opening hours including the weekends.

What are all I need to apply for a new connection?

You can download a New Connection Form (Commercial or Domestic) and prepare all documents detailed on New Connection’s page.

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