Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Help and Support

Power Outages

Planned Outages are scheduled power outages that are necessary for EFL to carry out critical repair or maintenance work on our power lines in a particular area. Usually customers are notified days in advance of the selected areas that will be affected by a Planned Outage.

Unplanned Outages can be caused by traffic accidents, damage to power lines, and most commonly storms and high winds.

To view our schedule of Planned Outages or to check if there is an Unplanned Outage in your area please visit our Power Outages page.



New Connections to your premises will take a minimum of 5 working days, provided you have all the necessary paperwork with you when you visit our Customer Service Centers. For more information on the required documentation please visit our Connections page or submit an online query.