Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Electricity Tariffs and Rates

The Commerce Commission has approved a new determination of the electricity tariff rates that will be implemented on the 1st of Oct 2019. All rates are VAT exclusive.

To ensure you select the appropriate tariff for your business requirements please read the summary information with each tariff. Only if you’ve operated in your current tariff for more than 12months can you then request a change to your current tariff.

The tariffs are based on a 415/240 volt supply and if your business requires a high-voltage service please contact us.

For more information or assistance in selecting the most appropriate tariff(s) for your business, please feel free to call one of our Customer Care Representatives on 132 333 or email

Small Business Tariff  This tariff is for any business with a Maximum Demand that is less than 75kW
Maximum Demand Tariff   This tariff is for any business with a Maximum Demand that is more than 75kW
Other Tariffs These tariffs are for institutions and street light customers