Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.


Customers must bring with them the following documents to any of our Customer Care Centers to apply for a connection, or click to APPLY ONLINE NOW and our Customer Services Team will contact you.

 Business Customer Requirements

1. A completed Application for Permanent Permit & Power Supply form signed and stamped by your licensed contractor

2. Valid Photo Identification

  1. FNPF ID
  2. Drivers License
  3. Passport
  4. Voter Registration Card
  5. Birth certificate with passport size photo if you have no form of Photo identification

3. T.I.N Letter & Business License

4. Proof of Ownership

  1. Property Title – for Home Owners
  2. Landlord Consent or Tenancy agreement – if you are Renting

All applications will be assessed by the Regulatory Department & Planning Department. Once wiring works is completed, you are required to pay a refundable deposit based on the electrical load.

The connection of power supply to your premises will depend on the EFL Inspectors who will come and check the works carried out by your electrical contractor which must be in compliance to EFL’s installation, wiring & safety standards.

If you would like to talk to one of our Customer Care Reps, who are available 24/7, please call 132 333 or submit an online query