Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Payment Options

EFL has the following options at your convenience to pay your electricity bill;

Internet Banking

The major banks in Fiji hold FEA’s bank details – please follow your bank’s bill payment set up process in your internet banking account. You will be prompted to enter your EFL account number. This can be found on the top left hand corner of your bill statement.

Please note that payments via Internet Banking will be updated on the following business day.

BSP SMS Bill Pay®

This is a service you need to subscribe to with the Bank of the South Pacific (BSP). Click on BSP SMS BillPay® for instructions to pay your EFL electricity bills from your mobile phone.

Vodafone’s M-Paisa®

This is a service you need to subscribe to with Vodafone. Click on M-Paisa® for instructions to pay your EFL electricity bills from your Vodafone mobile device.

Digicel MyCash®

This is a mobile money service available for Digicel customers. Click on MyCash® for more information on how to use MyCash to pay your EFL electricity bills with the new MyCash app or USSD dial in service.

Pay in Person

Customers can pay in person at the following EFL Service Centers or Authorized Agencies;

EFL Service Centers

Suva, Namoli House (Lautoka), Labasa Customer Care Center


Agencies are EFL Authorized agents that accept EFL payments in person.

Agency Name      Postal Address
    Phone Contact
   Contact Person
   Pacific Harbour Post Office DEUBA  345 0346
Korolevu Service Station P O BOX 10 KOROLEVU  653 0447 Henry Stevens
Janif Enterprises P O Box 122 SEAQAQA  886 0320 Mohammed Janif



MH, Central Area

MH Premium Supermarket,Flagstaff
MH Superfresh,  Tamavua
MH,Valelevu, Nasinu
MH, Nausori
MH Value, Lami
MH Market Store, Rodwell Rd
MH Nabua
MH Plus, Laucala Beach Estate
MH Naulu
MHCC, Ellery St

MH,Western Area

MH, Namaka, Nadi
MH, Ba
MH, Rakiraki
MH Value, Navua
MH Sigatoka
MH Lautoka
MH Nadi

MH, Northern Area

MH Supermarket, Labasa
MH Korovou, Tailevu
MH SupermarketLevuka
MH Paradise, Savusavu