Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Electricity Tariffs and Rates

Domestic Tariff

The regulated domestic tariff set by the Commerce Commission is 34.01 cents/units.

Domestic customers who consume  Less than or equal to (<=) 100 kWh per month,  with Combined household income Less than or equal to (<=) $30,000.00 per annum,. This Tariff only applies if customer has registered, and qualifies for new government subsidy. Customers who do not qualify pay the full rate. Customers who qualify will be subsidized for the first 100 units of consumption.

Effective from the 1st of April 2020, 16.34 cents per unit will be subsised by the Government and EFL will discount 17.67 cents per unit. This only applies for the first 100 units consumed in a month and only for registered subsidy customers.


Domestic Tariff

Tariff Price – VAT Exclusive
Yes* Govt Subsidy & EFL Discount 34.01 cents
No Domestic Tariff 34.01 cents

* To learn if you qualify for the Government Subsidy click here
Important Notes:

  • kWh = Kilowatt-hour, 1 kWh = 1 unit of electricity
  • 1 month = 365 / 12 = 30.42 days
  • Prices are effective as of 1st October 2019. All Prices are subject to change