Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Understanding your Account

We want you to be able to read and understand your bills so we’ve tried to keep our bill design simple yet with all the necessary information to enable you to manage your electricity consumption.

Our sample bill (PDF) (opens in new window) highlights the important sections.