### Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

#### Calculating Your Bill

Tariff charged to Domestic Customers – Government subsidy

As per the Government’s Budget 2017/2018 announcement, Government has restructured the way in which the electricity subsidy will be applied. All households with a combine annual income below \$30,000 will be eligible for subsidy for the first 100 units of electricity usage per month. The Units above 100 units will be charged the full tariff.

This new subsidy is effective from 1st October, 2019.

Customer A has Bill from 2nd October to 2nd November 2019.

• Billing Days = 31 days.
• Total units consumed for the period = 80 units
• 80 units are to be charged on the tariff of 34.01 cents. Therefore according to the tariff structure the charge is 80 units x 34.01 cents = \$27.20 (VEP)
• Government Subsidy is 80 units @ 16.34 cents = \$13.07
• VAT of 15% on (\$27.20 * 0.15)= \$4.08
• Total bill customer needs to pay is \$14.13 +\$ 4.08 (VAT) = \$18.21 (VIP).

Customer B has Bill from 2nd October to 2nd November 2019.

• Billing Days = 31 days.
• Total units consumed for the period = 180 units
• 180 units are to be charged on the tariff of 34.01 cents. Therefore according to the tariff structure the charge is 180 units x 34.01 cents = \$61.22 (VEP)
• Government Subsidy is 100 units @ 16.34 cents = \$16.34
• VAT of 15% on (\$61.22 * 0.15)= \$9.18
• Total bill customer needs to pay is \$44.88 +\$ 9.18(VAT) = \$54.06 (VIP).