Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

Disconnection & Reconnection

Important Information – Disconnection Notice

 If your electricity account remains overdue and unpaid, this will leave EFL no choice but to disconnect your power supply. Reconnection will be made once the overdue amount is settled in full. If you have paid this amount when receiving the disconnection notice, please contact EFL immediately on 132-333. A reconnection fee of $9.50 will be debited to your account and will appear in your next bill.

 Immediate reconnection upon making payment after 3pm from Monday to Friday has an after hour’s reconnection fee of $14.20 that will be debited to your account. Reconnections on Saturday for accounts paid after 3pm on Friday and for accounts paid on Saturday will be charged $14.20 and debited to your account.

 Please note that if your payment is received before 3pm:
 On the day of disconnection, your power supply will be reconnected within 24hrs of payment.
 On weekends or on a Public Holiday, your power supply will be reconnected on the next business day.

 The reconnection of power supply within 24hrs depends on the following:
 Time when you settle your outstanding electricity bill.
 Availability of resources.
 Weather conditions (if there is inclement weather conditions)

 After making payments, at any EFL payment outlet apart from the EFL Cashiers, please advise our Contact Centre on 132-333 with your receipt number.

 Your security deposit may also be reviewed in line with the Electricity Act.

 Working Hours: Cashiers: Monday to Thursday [7:30am – 4:00pm] and Friday [7:30am – 3.30pm].

 Collecting Agencies and MH Outlets: check in store for details on opening hours.