VAC 48/25 - DEBTORS OFFICER - 3 POSITIONS (CENTRAL)

17 April 2025

The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the Credit Controller.

Key Responsibilities:

The Debtors Officer is accountable to the Credit Controller and provides revenue collection support for Debt Management Unit including credit control /reconciliation, debtor management and effective collection of overdue bills.

  • Attend to customer queries and provide customer liaison services.
  • Assist in the preparation of memo to management on position of our trade debtors.
  • Send request to Team Leader Revenue Services for disconnection of overdue bills.
  • Prepare special list for disconnection upon instructions from Team Leader Debt Management.
  • Check, maintain and update Bank Guarantee Records.
  • Check and transfer outstanding arrears from closed accounts to active accounts and send out notifications to account holders.
  • Send and receive correspondences relating to customer electricity accounts, including demand letters.
  • Prepare journals (for approvals) for bill adjustments and ensure payments are updated on timely manner.
  • Ensure timely updates of payment and customer follow-up.
  • Ensure that EFL credit policy is followed and maintained at all times
  • Reconciliation of customer security deposit and maintain deposit level to equivalent two months average consumption.
  • Reconciliation of dishonored payments, updates cheque payment reversals in the system, update restrictions and trigger the same to Team Leader Revenue Services for disconnection.
  • Process security deposit refunds for closed accounts upon request from customers
  • Monitor debt level for the respective regions against set targets by continuous customer call-outs.
  • Send email reminders to Government, Commercial and Domestic customers on bill due status.
  • Assist in credit control / debtor risk analysis.
  • Accounting procedures to improve the efficiency of debtor control.
  • Provide debt analysis report to Credit Controller.
  • Assist in preparation of monthly reports for EFL Board meetings as and when required.
  • Upload and maintain default accounts in Data Bureau database.
  • Assist Credit Controller in tracking customers with debts in closed accounts.
  • Prepare submissions for Small Claims Tribunal, follow-up and attend to Small Claims Tribunal Cases.
  • Maintain the Occupational Health and Safety requirements of both EFL and Fiji Legislation.
  • Perform other work related duties consistent with responsibilities assigned to the position

Key Requirements:

  • Degree in Business Studies/Accounting/Applied Computing; or
  • Diploma in Business Studies/Accounting/Applied Computing with at least two (2) years of experience in a similar position
  • A sound knowledge in computing is essential for this position. 

EFL IS AN EQUAL OPPORTUNITY EMPLOYER

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