VAC 48/25 - DEBTORS OFFICER - 3 POSITIONS (CENTRAL)
17 April 2025
The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the Credit Controller.
Key Responsibilities:
The Debtors Officer is accountable to the Credit Controller and provides revenue collection support for Debt Management Unit including credit control /reconciliation, debtor management and effective collection of overdue bills.
- Attend to customer queries and provide customer liaison services.
- Assist in the preparation of memo to management on position of our trade debtors.
- Send request to Team Leader Revenue Services for disconnection of overdue bills.
- Prepare special list for disconnection upon instructions from Team Leader Debt Management.
- Check, maintain and update Bank Guarantee Records.
- Check and transfer outstanding arrears from closed accounts to active accounts and send out notifications to account holders.
- Send and receive correspondences relating to customer electricity accounts, including demand letters.
- Prepare journals (for approvals) for bill adjustments and ensure payments are updated on timely manner.
- Ensure timely updates of payment and customer follow-up.
- Ensure that EFL credit policy is followed and maintained at all times
- Reconciliation of customer security deposit and maintain deposit level to equivalent two months average consumption.
- Reconciliation of dishonored payments, updates cheque payment reversals in the system, update restrictions and trigger the same to Team Leader Revenue Services for disconnection.
- Process security deposit refunds for closed accounts upon request from customers
- Monitor debt level for the respective regions against set targets by continuous customer call-outs.
- Send email reminders to Government, Commercial and Domestic customers on bill due status.
- Assist in credit control / debtor risk analysis.
- Accounting procedures to improve the efficiency of debtor control.
- Provide debt analysis report to Credit Controller.
- Assist in preparation of monthly reports for EFL Board meetings as and when required.
- Upload and maintain default accounts in Data Bureau database.
- Assist Credit Controller in tracking customers with debts in closed accounts.
- Prepare submissions for Small Claims Tribunal, follow-up and attend to Small Claims Tribunal Cases.
- Maintain the Occupational Health and Safety requirements of both EFL and Fiji Legislation.
- Perform other work related duties consistent with responsibilities assigned to the position
Key Requirements:
- Degree in Business Studies/Accounting/Applied Computing; or
- Diploma in Business Studies/Accounting/Applied Computing with at least two (2) years of experience in a similar position
- A sound knowledge in computing is essential for this position.
EFL IS AN EQUAL OPPORTUNITY EMPLOYER