The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the Team Leader Revenue Services (Central).

Key Responsibilities:

• Run and print CFI report and monitor implementation by the Meter readers and update system accordingly;
• Compiling daily reconnection report and attending to Reconnection Service orders and close SOA promptly and on daily basis;
• Liaise with Contact Centre on over 24 hours reconnection report and ensure no reconnection remains overdue beyond the 24 hours guideline;
• Update Gentrack system customer database on Meter reader comments of meter status and other related information such as RCM and disconnection fees.
• Organize disconnection of dishonored cheques and update system accordingly;
• Monitor implementation of Meter reading, Disconnection and Reconnection schedule
• Bill Audit – Random Check at least 10 installations to ensure all books are billed daily and highlight any books not billed;
• Process all Streetlight billing every month end assist in all queries and general billing enquiries through Customer Services Inbox.
• Work on meter change CMF received from other respective departments.
• Will populate data for the daily update NO Read Report and action comments.
• Populate Revenue Services meter reading template on daily and monthly basis.
• Organize monthly reports to be submitted to the Team Leader
• Carry out data integrity and reconciliation analysis for all solar/IPP customers monthly and provide monthly report for FMIS reporting and EFL management.
• Create and maintain vendor folders for all solar suppliers. The folders should contain full updated information such as approved load by EFL, solar connected capacity, generating Licenses, etc.
• Assist follow up and maintain legal contract between all new and existing solar customers and EFL upon expiry and new solar customers.
• Provide export reading and export consumption to solar suppliers to prepare monthly solar export units invoice.
• Follow up on monthly invoices from all solar and IPP customers and reconcile with our monthly solar import data.
• Reconcile all IPP and solar customers export consumption and prepare requisition for payment.
• Follow up with finance and update customer once payment is ready for collection or get payment deposited to vendor’s bank account and send payment receipts.
• Provide monthly-accrued amount to Finance, liaise with   for solar payments.
• Attend all queries by suppliers or management in relation to IPP and solar export.
• Process free electricity for all EFL accounts.
• All other duties assigned by the TL or GMCS.

Key Requirements:

• Diploma in Business Studies, Accounting, Economics or Management Studies with at least five (2) years’ experience in administrative work or customer billing.
• It will be an advantage (though not essential) for the incumbent in having a good knowledge in financial services and the use of Billing system or any billing system.

EFL IS AN EQUAL OPPORTUNITY EMPLOYER