Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.


9 February 2024

The position will be based at the Energy Fiji Limited’s Ba Customer Care and will report to the Team Leader Customer Care Western.

Key Responsibilities:

  • Analyze and identify customer inquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint;
  • Identify customer problems and offer solution to customers in regard to General Inquires, Billing inquiries, Disconnections and Reconnections, New connections or any alternation to their current power connection;
  • Work effectively in a multi-discipline team environment where work priorities and demands are constantly changing;
  • Utilize Gentrack to extract relevant information to assist EFL’s Customers and Contractors with their inquiry;
  • Analyze or vet new installation applications and check that all the documentations are in order for processing and advise customer accordingly;
  • Able to make decision after analysing a complex case in regard to documentation;
  • Ensure compliance to policies, processes and procedures in relation to other services provided by EFL;
  • Educate the customer about the EFL’s products and services and direct them towards available resources for self-help;
  • Enter customer data and other relevant information into EFL database accurately as required;
  • Maintain confidentiality of the organisation’s customer data base;
  • Relieve at other sections within the SBA, such as cashiers when the need arises;
  • Work without supervision;
  • Attend and follow up on customer inquiries in respect to prepaid meters;
  • Suggest Customer Care process improvements and participate in Customer Services initiatives for increased effectiveness;
  • Carry out awareness in villages and communities;
  • Carry out any other duty assigned by the Team Leader and other duties assigned within the SBA.

Key Requirements:

  • A Diploma in Business Studies/ Front Line Management/ Quality Management/ Commerce/ Hospitality Management; or a Diploma in a similar discipline from a recognized tertiary institution;
  • Experience in Customer Service is essential;
  • Must have comprehensive experience in standard Microsoft applications software and standard Microsoft applications software;
  • Comprehensive experience in Gentrack billing system is an added advantage.


Click here to apply