Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.


9 February 2024

The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the General Manager Customer Services.


  • Provide operational efficient and effective Revenue Services unit managed through the Performance Management System.
  • Oversee multiple operational teams responsible for the revenue cycle for all the regions, Fiji wide.
  • Ensure efficient processing of billing issues, follow up, collection activities, and denials.
  • Grow a team of expert representatives, by ensuring third party revenue collectors management, and all revenue is collected on time.
  • Provide technology support services in terms of Gentrack availability and functionality, Integration of technology such as Hand Held, Navision and Bill care interfaces, electronic billing for corporate customers.
  • Provide strategic direction in support of critical revenue cycle initiatives and goals.
  • Maintain and analyze revenue to ensure compliance with revenue recognition, and ensure statutory and operationally compliant revenue collection.
  • Prepare outline for and support the annual revenue budget process.
  • Make appropriate changes to address any issues or trends after review with management.
  • Provide market analysis services in terms of Demand Forecast Modeling, Customer Utilization Trend Analysis, Tariff and Pricing Analysis.
  • Provide key reporting and actionable data across the revenue management teams.
  • Aid and assist in the integration of revenue, receivable and billing activities.
  • Partner with Finance team to assist with budgeting, forecasting and strategic planning.
  • Determine annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
  • Establish sales objectives by forecasting and developing annual sales for each region, district and different customer segment.
  • Maintain sales volume, by keeping current with supply and demand, changing trends, economic indicators, and any change proposed by the government of the day.
  • Establish and adjusts selling prices by monitoring costs, competition, and supply and demand.
  • Complete national sales operational requirements by scheduling and assigning employees; and following up on work results.
  • Ensure monthly reports are done and submitted on time.
  • Mentor, guide and provide oversight assistance of the team.
  • Maintain revenue and billing staff by recruiting, selecting, orienting, and training employees.
  • Maintain staff work results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Contribute to team effort by accomplishing related results as needed.
  • Carry out any other duties as delegated by the General Manager Customer Services.

Key Requirements

  • Degree in  Accounting/Financial Management or Masters in Management/Commerce/Accounting from a recognized Tertiary Institution;
  • At least seven (7) years of experience in a similar role;
  • Comprehensive experience in managing multidiscipline teams;
  • Experience with billing systems and membership of a professional institute will be advantageous.
  • A valid (not provisional) Driving License.


Click here to apply