The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the General Manager Customer Services.

KEY RESPONSIBILITIES

• Provide operational efficient and effective Revenue Services unit managed through the Performance Management System.
• Oversee multiple operational teams responsible for the revenue cycle for all the regions, Fiji wide.
• Ensure efficient processing of billing issues, follow up, collection activities, and denials.
• Grow a team of expert representatives, by ensuring third party revenue collectors management, and all revenue is collected on time.
• Provide technology support services in terms of Gentrack availability and functionality, Integration of technology such as Hand Held, Navision and Bill care interfaces, electronic billing for corporate customers.
• Provide strategic direction in support of critical revenue cycle initiatives and goals.
• Maintain and analyze revenue to ensure compliance with revenue recognition, and ensure statutory and operationally compliant revenue collection.
• Prepare outline for and support the annual revenue budget process.
• Make appropriate changes to address any issues or trends after review with management.
• Provide market analysis services in terms of Demand Forecast Modeling, Customer Utilization Trend Analysis, Tariff and Pricing Analysis.
• Provide key reporting and actionable data across the revenue management teams.
• Aid and assist in the integration of revenue, receivable and billing activities.
• Partner with Finance team to assist with budgeting, forecasting and strategic planning.
• Determine annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
• Establish sales objectives by forecasting and developing annual sales for each region, district and different customer segment.
• Maintain sales volume, by keeping current with supply and demand, changing trends, economic indicators, and any change proposed by the government of the day.
• Establish and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Complete national sales operational requirements by scheduling and assigning employees; and following up on work results.
• Ensure monthly reports are done and submitted on time.
• Mentor, guide and provide oversight assistance of the team.
• Maintain revenue and billing staff by recruiting, selecting, orienting, and training employees.
• Maintain staff work results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.
• Carry out any other duties as delegated by the General Manager Customer Services.

Key Requirements

• Degree in  Accounting/Financial Management or Masters in Management/Commerce/Accounting from a recognized Tertiary Institution;
• At least seven (7) years of experience in a similar role;
• Comprehensive experience in managing multidiscipline teams;
• Experience with billing systems and membership of a professional institute will be advantageous.
• A valid (not provisional) Driving License.

EFL IS AN EQUAL OPPORTUNITY EMPLOYER