Tell Us what you think

To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.


22 March 2024

The position will be based at the Energy Fiji Limited’s Customer Service Office, Savusavu and will report to the Team Leader Customer Services and Revenue Services North.

Key Responsibilities:

  • Analyze and Identify customer inquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint.
  • Identify customer problems and offer solutions to customers in regard to General Inquiries, Billing inquiries, Disconnections and Reconnections, New connections or any alternation to their current power connection
  • Work effectively in a multi-disciplinary team environment where work priorities and demands are constantly changing.
  • Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry.
  • Analyse or vet new installation applications and check that all the documentation are in order for processing and advise customer accordingly;
  • Able to do decision-making after analyzing a complex case in regard to documentation.
  • Ensure compliance with policies, processes, and procedures in relation to other services provided by EFL
  • Educate the customer about the organization’s products and services and direct them toward available resources for self-help;
  • Enter customer data and other relevant information into EFL database accurately as required;
  • Maintain confidentiality of the organization’s customer database;
  • Relieve at other sections within the SBA, such as cashiers when the need arises.
  • Work without supervision
  • Attend and follow up on customer inquiries in respect to Prepaid meters;
  • Suggest Customer Care process improvements and participate in Customer Services initiatives for increased effectiveness;
  • Carry out awareness in villages and communities.
  • Carry out any other duty assigned by the Team Leader and other duties assigned within the SBA.

Key Requirements:

  • A Diploma in Business Studies/ Front Line Management/ Quality Management/ Commerce/ Hospitality Management; or a Diploma in a similar discipline;
  • Experience in a similar role. 2-3 of experience would be an advantage; 
  • Must have comprehensive experience in standard Microsoft applications software and standard Microsoft applications software;
  • Comprehensive experience in Gentrack billing system is an added advantage.


Click here to apply