VAC 67/24 - CUSTOMER SERVICE REPRESENTATIVE - REGULATORY & LICENSING (CENTRAL)
The position will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the Regulatory Compliance & Licensing Coordinator.
Key Responsibilities:
- Accessing, updating and analysing database (manual and electronic) system of current electrical license contractors, and wireman license holders;
- Photocopying, typing, filing and other relevant clerical duties relevant to licensing;
- Lodging receipt of license applications & electrical appliances/equipment for approval and certification by Chief Inspector;
- Analysis of Contractor performance via Inspection data and updating report and follow up of defect notices;
- Liaising with Customer Services department on daily dispatches and renewing of contracting/electrical licenses;
- Answer enquires from customers and electrical contractors on daily work schedules;
- Assist in field duties for regulatory field teams when required for urgent faults & requests as and when required;
- Create permits and new accounts for new power supply applicants as and when required;
- Update and enter license information into Gentrack Billing System in a regular basis;
- Assistance and facilitation of applications for Wireman’s Licence and/or Electrical Contractor License certifications and renewals;
- Filling requisition forms for purchase stationery, equipment and products as and when required;
- Carry out any other work delegated by the Manager Regulatory and/or Regulatory Compliance Licensing Co-ordinator.
Key Requirements:
- A Diploma in Business Administration or Applied Computing from a recognized tertiary institution;
- At least two years’ experience in a similar role;
- Excellent PC skills and must possess strong interpersonal and communication skills.
EFL IS AN EQUAL OPPORTUNITY EMPLOYER