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To establish the present level of customer satisfaction with regards to EFL’s Customer Services, EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, EFL will give you a chance to go into the draw to win cash.

VAC 77/24 - FLEET SERVICES MANAGER

23 April 2024

The position will be based at the Energy Fiji Limited’s Kinoya Depot, Suva and will report to the General Manager Human Resources.

Key Responsibilities

  • Manage, monitor and lead the Fleet Department to ensure entire EFL’s Fleet are effectively and efficiently managed to align to Corporate Strategies & KPIs;
  • Draw up Performance Indicators and monitor to ensure all fleet services are delivered on time;
  • Monitor Fuel Card operations and liaise with Supplier on Card operational issues;
  • Arrange New Fuel Card for Newly Supplied Vehicles and also replacement for lost Fuel Cards and also Arrange Fuel Code for newly authorized Driver’s;
  • Attend to Fuel Card and Fueling Issues at Service Station, and assist with directions to ensure our Team Operation continues and at the same time address Service Station’s issues;
  • Investigate Fuel Efficiency/Usage to identify those performing below expectations and Submit Report to the Board on Monthly basis;
  • Ensure efficient and timely delivery of fleet services to all Strategic Business Units (SBUs);
  • Follow up on Repair Complaints, Vehicle Delivery issues, Replacement Issues and assist with Vehicle Planning to accommodate operations;
  • Provide technical advice to Teams on proper operation and care for vehicles and where needed, liaise with Suppliers for assistance towards quality products and vehicle suitability with excellent back-up services towards certain products;
  • Accountable for the effective management of all the EFL’s vehicles within the approved budgets;
  • Coordinate with Suppliers on running of Training and Awareness towards Vehicle Basic Care and other specialized Training like 4WD;
  • Holds regular co-ordination meetings with vehicle suppliers to ensure that the best service and care is obtained for EFL vehicles at the best competitive prices;
  • Proactive in ensuring compliance of the Fleet Manual & Policies and Finance & Audit Policies from all SBA’s at all time;
  • Visit Sections/Teams and run awareness on Vehicle Operation in terms of Attitude and Compliance with Road Rules;
  • Observe and adhere to all safety procedures, according to the Occupational Health & Safety Requirements and the EFL’s Safety rules & procedures;
  • Organize fleet personnel for standby duties in case of vehicle breakdowns and emergencies and provide back-up services to ensure service deliveries by Sections and Team are maintained;
  • Assist management in annual budget preparation and compliance;
  • Be a member of the Transport Committee in regards to fleet accidents and mishaps;
  • Investigate Serious Vehicle Accidents, Public Complaints and submit Monthly reports;
  • Prepare investigative reports for Management relevant to Fleet for breakdowns, accidents, or mishaps;
  • Vehicle Tender Evaluation or any other tender relating to Fleet Road Show or Awareness, and other Issues which EMG or Sections may require from time to time;
  • Continuously liaise with internal stakeholders to ensure continual improvement on efficient fleet management services;
  • Ensure timely processing of fleet invoices after successful vehicle services/products have been rendered;
  • Carry out any other duties as assigned by the General Manager Human Resources.

Other Key Competencies include:

PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, analyze and formulate opinions, make conclusions and recommendations on complex human resources policy and development issues. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

INNOVATION MANAGEMENT: Energy Fiji Limited (EFL) is fully committed to fostering an innovation culture, which is stated as one of our core values. EFL is reinventing its approach to adapt to such dynamic business environment by stimulating and unleashing the creative potential of every individual employee at every level to provide innovative solutions to organizational challenges resulting in better customer experience. This can be achieved by developing our people and nurturing them through an embedded innovative culture where they can combine productive resources to develop effective business processes for improved service delivery. The incumbent must foster innovation at its best.

Key Requirements

  • Certificate IV/Diploma in Automotive Engineering and ideally qualifications in Light Motor Vehicle & Heavy Motor Vehicle from a recognized tertiary institution, in exceptional circumstances, applicants with no relevant qualification, but having significant experience in Fleet Management may be considered;
  • 10 years of relevant work experience, and must have some previous supervisory experience in Fleet operations and/or administrative works;
  • Should be proficient with computers especially in MS Office Programs;
  • Must be an independent worker, a team player, self-starter, innovative, results driven, and have sound knowledge in vehicle maintenance and operations;
  • A valid full group two (2) Driving License is mandatory.

EFL IS AN EQUAL OPPORTUNITY EMPLOYER

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